lgoace Platform Privacy Notice
This page describes what data we collect when you use lgoace and how we keep that information protected. We at lgoace recognize that your personal data—your email, phone number, identity documents, and payment details—are sensitive, and we handle them with care under encryption and strict access controls. Whether you access our platform via Android APK installation, iOS mobile browser, or desktop, your data passes through the same secure channels.
We collect information necessary to verify your identity (KYC), process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers, and maintain your account history. We do not sell your data to third parties. We retain your information only as long as required by law or to support your account, and we allow you to request deletion of your account and associated data at any time.
Read this notice carefully. If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team through our FAQ or reach out directly.
What Data We Collect on lgoace
We collect several categories of information when you create an account and use lgoace. First, we collect your contact details—email address and phone number—during registration. This allows us to verify your email ownership via one-time password (OTP), send you login alerts, and contact you about account security issues or payment status. We also collect your full name, date of birth, and residential address when you complete KYC verification.
Second, we require identity verification documents before your first withdrawal. You upload a clear photo of your national ID card (KTP), passport, or driver's license, plus a selfie showing you holding that document. We store these images encrypted on our servers. Third, we collect payment details associated with your preferred deposit and withdrawal methods—your e-wallet account identifiers for DANA, e-wallet, mobile banking, local payment, online payment, or your bank Virtual Account number for e-wallet, mobile banking, local payment, online payment transfers.
Fourth, we log your platform activity: login timestamps, deposits and withdrawals with amounts and dates, betting or gaming history, account balance changes, and password resets. We also collect technical data—your device type (Android or iOS), browser or app version, IP address, and network connection type—to troubleshoot issues and maintain platform stability. None of this data is used for marketing or advertising purposes without your explicit consent.
How We Use Your Data on lgoace
We use your email and phone number to verify your account ownership and alert you to login activity, password changes, or withdrawal requests. We use your KYC documents (ID photo and selfie) to confirm your identity and prevent fraud and money-laundering. This verification is required by law in most jurisdictions where lgoace operates. We use your payment details solely to process your deposits and withdrawals through your chosen payment method—e-wallet, mobile banking, local payment, online payment, e-wallet, or bank accounts.
We use your account activity logs to maintain accurate records of your balance, settle winnings, and prevent fraudulent activity such as bonus abuse or account takeover. We use technical data (device type, browser, IP address) to detect unauthorized access attempts, prevent DDoS attacks, and optimize platform performance across different mobile operating systems. We may also use aggregated, anonymized data to improve our platform—for example, analyzing which payment methods users prefer in different regions (Jakarta, Bandung, Surabaya, Medan) to improve settlement speed.
We do not use your data to create marketing profiles or target you with unsolicited advertisements. We do not share your personal data with third parties except where required by law (e.g., court orders) or to payment processors necessary to complete your transactions. Payment processors access only the minimum data required to settle your deposit or withdrawal.
Third-Party Processors and Data Locations
Our payment processing partners—mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank's payment gateway—receive your account identifier and transaction amount when you initiate a deposit or withdrawal. These partners comply with their own privacy policies and data-protection standards. We provide them only the data necessary for transaction settlement; we do not share your full KYC documents or account history with payment processors.
Our servers may be located outside Indonesia. Our database backups and customer-support systems may reside in data centres in Southeast Asia or other regions. By using lgoace, you consent to your data being transferred to and processed in these locations. We maintain the same encryption standards and access controls regardless of server location. If you object to data transfer outside Indonesia, you should not create or continue using an lgoace account.
We at lgoace commit to transparent data handling, encryption by default, and your right to access, modify, and delete your personal information at any time.
Cookies and Tracking Technologies on lgoace
When you visit lgoace via mobile browser or desktop, we use session cookies to maintain your login state and store your preferences (language, currency display). Session cookies expire when you close your browser and contain no personally identifiable information. We do not use persistent cookies for tracking or advertising purposes.
Our lgoace mobile app (Android APK) uses local storage to cache your login token and recent account history for faster loading on subsequent visits. This local storage remains on your device; we do not transmit cached data to our servers unless you initiate a sync. You can clear local storage by uninstalling the app or through your device's app settings.
Your Privacy Rights on lgoace
You have the right to access all personal data lgoace holds about you. You can request a copy of your account information, deposits, withdrawals, and KYC documents by contacting our support team. We will provide this data in a standard format within ten business days. You also have the right to correct inaccurate information—if your address or phone number has changed, you can update it in your account settings or request that we make the change.
You have the right to request deletion of your account and associated personal data. When you request account deletion, we remove your email, phone number, identity documents, and payment details from our active systems. We retain transaction records (deposits, withdrawals, gaming history) for the minimum period required by law—typically five years—for audit and compliance purposes. We do not use retained records for any purpose other than legal compliance.
If you believe we have mishandled your data or violated your privacy rights, you can lodge a complaint with our support team. If we do not resolve your complaint within thirty days, you may escalate the matter to the relevant data-protection authority in your jurisdiction.
Data Retention and Policy Changes on lgoace
We retain your personal data (name, email, phone, address, KYC documents, payment method identifiers) only while your account is active. Once you request account deletion, we remove this data within thirty days, with the exception of transaction records which we retain for the minimum legal retention period (typically five years). We do not use retained transaction records to contact you or market to you; they are stored separately and accessed only for audit, compliance, or legal investigations.
We may update this privacy notice at any time. If we make material changes to how we collect, use, or retain your data, we will notify you by email and update the policy page. Your continued use of lgoace after we post changes constitutes acceptance of the updated policy. If you do not agree with the changes, you should delete your account before the new policy takes effect.
Our lgoace privacy practices comply with applicable data-protection laws in the jurisdictions where we operate. If lgoace services become unavailable in your location due to regulatory changes, we will notify you and provide instructions for account deletion and data export before service termination.
If you have questions about this notice or wish to exercise your privacy rights, contact our support team. You can also review our terms and conditions for information on how we handle your account and transactions. Our commitment to protecting your data is fundamental to your trust in using lgoace.