lgoace Casino & Sportsbook FAQ

No. Each user is allowed one active account on lgoace. If we detect that you have opened multiple accounts, we will close all but one and may restrict your access to the platform. Multiple accounts violate our terms and can be used to circumvent account preferences or account restrictions.

If you need to access lgoace from multiple devices, use the same account and log in on each device. Your balance, transaction history, and preferences are synchronized across all your logins.

To open an account on lgoace, visit our registration page and provide your email, username, password, mobile number, and confirm acceptance of our terms. We send a verification link to your email; click it to activate your account.

Once activated, you can log in and make your first deposit immediately using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank Virtual Account. Before your first withdrawal, we require Know-Your-Customer (KYC) verification: submit a photo of your national ID card (KTP), passport, or driver's license, plus a selfie holding that document. KYC typically verifies within one business day.

After KYC approval, you can withdraw your balance to your registered bank account or e-wallet. All subsequent withdrawals use the same verified payment method unless you update your account settings.

You can reach our support team by visiting the contact or help section within your lgoace account dashboard. We typically respond to support inquiries within 24 business hours.

For urgent issues (account locked, payment not credited, withdrawal pending), submit your request through the dashboard and mark it as urgent. Support will prioritize urgent requests and aim to respond within 4–6 business hours during Jakarta business hours.

We at lgoace do not charge deposit or withdrawal fees. Your balance is credited in full when you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank Virtual Account, and you receive your full balance when you withdraw.

Note: your bank or payment provider may charge their own fees for transfers. These fees are separate from lgoace and are set by your financial institution. Check with your bank or e-wallet provider if you have questions about their transfer charges.

Deposit minimums and maximums vary by payment method. Generally, we accept deposits starting from a low threshold (for example, our welcome offer via e-wallet) up to several million rupiah per transaction. Most users deposit multiple times per day if they wish.

The exact range appears in the deposit form when you select your payment method—online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. If you cannot see the range for your chosen method, contact support.

We do not set a hard cap on total deposits per day, but we do monitor large deposits for fraud prevention. If your deposit is unusually large, it may undergo a mobile bankingef review before being credited to your account.

We offer demo (practice) mode for most slot games on lgoace—including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Demo mode lets you play with virtual credits so you can learn the game rules before betting with real money.

To access demo mode, select a slot game and look for the "Demo" or "Practice" button. Virtual credits are unlimited and reset when you exit. Demo mode does not award real payouts.

Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and football markets on lgoace do not have demo mode—these require a real account balance to participate. We recommend reading the game rules in our help section before placing your first bet.

We periodically offer cashback on eligible games and sports markets on lgoace. Cashback terms vary by campaign—some weeks it applies to slots, other weeks to live-dealer tables or specific esports markets like Mobile Legends or Piala AFF matches.

Check the "Promotions" section of your lgoace account dashboard to see which offers are active this week. Most cashback is credited automatically if you meet the activity requirement (e.g., "receive our matching offer on slots after our welcome offer wagered").

Cashback credits cannot be withdrawn directly—they must be wagered again on eligible games according to the promotion terms. Read the full promotion details in your account before placing bets, as terms and eligible games can change week to week.

You can request deletion of your personal data (name, email, phone, ID scans, address) by submitting a data-deletion request through the "Account Settings" or "Privacy" section of your lgoace dashboard, or by emailing our support team.

We will process your request within 30 days. Note: we may retain certain information (e.g., transaction records, dispute history) if required by anti-money-laundering (AML), tax, or regulatory law. We will notify you of any data we retain after deletion.

If you request deletion but still have a balance in your account, we will first process a withdrawal to return your funds. After withdrawal, we can then delete your personal data as permitted by law.